Three emails, all of them yours to write.
Where to find them
Go to Mollie Payments, then Payment links, then Emails.
The three emails
Payment request (link). The one that carries the payment button and the link. This is the email that gets you paid.
Payment confirmation. Sent after they pay, with the invoice attached if you have invoicing switched on.
Reminder. Sent once for a link that is still unpaid, on the schedule you set under Settings.
Each has a Subject, a Preheader and a Message.
The preheader is worth thirty seconds
The preheader is the preview line that appears next to the subject in an inbox.
Most people leave it empty, and their email shows a fragment of whatever the first line happens to be, which usually reads badly.
Fill it in. “Your payment link for the viewing on 3 June” tells someone what this is before they have even opened it, and it is the difference between an email that gets opened today and one that gets opened next week.
Your customer never sees Mollie
The plugin is deliberate about this, and it says so on the page: these emails never mention the payment provider to your customer.
They see your name, your sender address and your words. The payment happens to be handled by Mollie, and that is your business, not theirs.
Setting a sender
Optional. You can give the payment-link emails their own Sender name and Sender email address.
Leave it blank and they use the sender from Email management, which is normally what you want.
Set it separately if payment requests should come from your accounts address while everything else comes from your general one.
Admin notifications
Off by default, and worth switching on.
Notify the admin when a payment link is paid. So you know the money arrived without having to check.
Notify the admin when a payment link expires without payment. So you know when to pick up the phone.
That second one is the more useful of the two. A link that expired unpaid is a customer who was interested enough to ask for a link and then did not pay. That is worth a call, and without this email you would never know.
Test before you send
There is a Send test email button. Use it once for each email.
You will find something. Everyone does.