We are a small team and we answer our own support. When you send us a message, it is read by the people who wrote the code.
From inside the plugin
Go to Mollie Payments, then the Support tab.
There is a form. Fill it in, choose a subject, and send.
The subjects tell us where to start, and choosing the right one genuinely speeds things up: setup and installation, a payment or checkout issue, license or activation, a bug report, a compatibility problem, a feature request, a translation issue, a sales question, or simply Other.
A brief technical summary of your setup is included automatically. You do not have to gather anything. That means we can usually answer properly the first time instead of asking you six questions and waiting a day for each answer.
By email
support@documentation.quantumaddons.com for anything.
security@documentation.quantumaddons.com if you have found a security problem. We take those seriously and we will not shoot the messenger.
What to expect
A reply, usually within one business day.
A person. Not a queue, not a bot, not a script that asks you to clear your cache.
English or Dutch. Whichever you prefer.
No question too small. If something in the plugin is unclear, that is usually our fault, not yours, and we would rather know.
Before you write
Two things save us both time, and neither takes long.
Run the checks. Go to the System tab and click Run checks. It will often find the answer by itself, and if it does not, the report is exactly what we would ask you for.
Look at Troubleshooting. It is organised by what you are actually seeing, not by which feature is at fault. If Mollie is not at your checkout, or a payment succeeded and nothing happened, the answer is probably already written down.
Neither of these is us trying to avoid you. If you have looked and you are still stuck, write to us, and we will get on with it.