Your customer reaches the payment step and Mollie is not there. Nothing to click, nothing to choose.
There are five causes, and they are listed here in the order they actually occur. Work down the list. Do not skip ahead, because the first two are by far the most common and they cost nothing to check.
Cause 1: Houzez is not charging for anything
This is the one that catches almost everybody, because Houzez ships with payments switched off entirely.
Go to Theme Options, then Membership.
Look at Enable Paid Submission. If it says No, that is your problem. Houzez is not asking anyone for money, so there is no checkout for Mollie to appear on.
Set it to what you actually sell: Membership if you sell packages, Per Listing if you charge per property, or Free (Pay For Featured) if listings are free but featuring costs money.
Save, and look again.
Cause 2: Houzez is routing payments through WooCommerce
Go to Theme Options, then Payment Gateways.
Look at Choose Payment gateway type. It has to be set to Houzez Custom Gateways.
If it is set to WooCommerce, every payment is being sent through WooCommerce instead, and our plugin is bypassed completely. It will not appear, and nothing in our settings will tell you why.
The plugin’s System tab does warn you about this, in the Health section. It says “Houzez WooCommerce mode is on (Mollie is bypassed)”.
Cause 3: No payment method is switched on in the plugin
Go to Mollie Payments, then the Payment methods tab.
Nothing is switched on by default, so if you have never been here, there is nothing to show.
Tick the methods you want, and save.
Cause 4: The method is not switched on at Mollie
A method has to be active in two places: in our plugin, and in your Mollie account.
In your Mollie dashboard, go to Settings, then Payment methods, and check that the ones you want are actually on.
Some methods also need Mollie’s approval before they go live, so “requested” is not the same as “active”.
To see this at a glance, open the System tab in our plugin and look at the section called Payment methods (plugin vs Mollie). It shows you exactly which methods are on in the plugin but missing at Mollie.
Cause 5: No API key for the mode you are in
Open the API keys tab and look at the badge at the top of the plugin.
If it says LIVE, NO KEY, you have selected live mode but never pasted in a live key. Payments cannot be processed at all, and your customer just sees a broken checkout.
Paste in your live key and save.
If it says No API key, nothing is connected yet.
Still nothing?
Run the System tab checks. If everything there is green and Mollie still does not appear, message us and paste in the report. Something unusual is going on and we will want to see it.